Did you know that as an employer, you are responsible for understanding Pay Day Laws and enforcing them? Did you know that your company could be facing fines, penalties, and back pay for hundreds of thousands of dollars. Wage laws changed in August of 2004 and ignorance is no excuse. Title and pay do not make an employee except and it your responsibility as an employer to track, maintain and these records. In this session you’ll learn the difference between exempt and non-exempt employees and understand the legal issues effecting wages and the pitfalls in docking and unpaid suspensions.

A web-based marketing strategy is not an optional extra to your existing business strategy. Marketing your business on the Web must be part of a tightly coupled action-oriented marketing and advertising plan that leverages the individual benefits of print and interactive media. This session reviews key elements and important building blocks for successful web-based marketing. Learn how you should price, position and promote your product and services on the Web.

In this session we will apply definition to the term Managed Print Services by laying out a roadmap comprised of its components. Our learning objective for this session is for you to understand the opportunities presented by each of these components so you can develop individual objectives and plan your own strategy. You should leave this session with a better understanding of what tools and commitments will be necessary to align your business to successfully meet your personal objectives.

The success of new document management ventures depends on having the copier sales team on board.  However, most copier sales teams are not technically oriented.  How do you engage a copier sales team in the solution selling process?  Is it possible to sell solutions without distracting reps from selling hardware?  This course will present a practical roadmap to equip tenured sales representatives to sell solutions.  Special emphasis will be placed on creating short sales cycles.  

Businesses today are searching for ways to increase efficiency, compliance regulations and decrease costs. To capitalize, resellers need to know how a total document management solution will work and fit within a customer's existing environment. The presentation will look at considerations for resellers in terms of hardware mix options and cost scenarios that can provide a healthy injection of profit and improve the bottom line.

Learn first hand the dramatic results that implementing GPS technology can have your service department.  From improved technician productivity, response time and dispatch management this technology has come of age and should be an integral part of your service operations.

A strategic planning model with supporting metrics and detailed action plans can be used to manage, drive performance improvement and benchmark your dealership against your peer group. This effective industry model measures dealership performance over a wide range of categories--profitability, revenue growth, asset management, productivity, service statistics, ROI, etc., setting minimum levels of performance, designed to improve operating income and cash flow. This session will reflect on the daily business of dealerships, include metrics on the top-performing dealerships and provide strategies to improve results.

In a mature market customers focus almost exclusively on price and convenience; the product and the company that produced it are secondary. These days, competitors willing to lower prices are always lurking. What’s a dealer to do? The first step is to change the value proposition of the relationship, making the product exchange less transactional and more strategic. Session examines consultative selling strategies & their added benefits.

There are as many ways to conduct a document assessment as there are clients & dealerships. Session covers methodologies for document assessments to meet objectives for each.  Learn to understand how to customize the assessment to meet a particular objective, whether it is to sell more hardware, increase aftermarket opportunity or drive professional services revenues. Get an understanding of the processes, tools to use, and deliverables necessary.

Capturing documents puts them in motion & enables the information contained in those documents to be acted upon. While we refer to the capture as the digitizing of paper documents, it can also mean ingesting electronic files (emails, forms, etc.) into your information management environment. Properly implementing capture tools requires lots of upfront work and planning. This presentation will review current trends and directions for solutions that span the office workplace & leverages the digital workflow on-ramp of your MFPs.

Light production devices open up a host of opportunities for business expansion, ranging from increased pages & associated aftermarket as well as solutions. But this opportunity is not limited only to monochrome devices. Market acceptance of color is driving placement growth at all levels and a new class of color copier has arrived that manages to serve two markets: color & light-production. Canon, Konica Minolta, and Xerox all feature powerful models that serve two of the strategic areas that vendors are depending on for future profits. Session describes how these devices are making a mark.  

A discussion on the common issues associated with field accountability. Most dealers think they have it, few actually do.  Learn effective ways of implementing field accountability, issues related to work time, minimum call procedures, dispatch operations; all will be addressed.  Don’t waste your most valuable asset!

As technologies evolve, the marketplace offers computers, mobile devices, gadgets, telemetry solutions and more with tremendous bandwidth, increasingly powerful processors, and inexpensive storage. These technologies broaden the choices for designing, deploying, and using software in these devices. Software as a Service (SaaS)—delivering software over the Internet—is popular for its ability to simplify deployment and reduce customer acquisition costs; it also allows developers to support many customers with a single version of a product. SaaS is also often associated with a pay as you go subscription licensing model. Learn about the types of SaaS applications available; the SaaS revolution and the driving forces behind it; and the opportunities.

A print management strategy offers a very profitable new revenue stream, yet a revenue stream that is being pursued by a variety of market players including VARs, print dealers, supply companies, and the BTA channel.  In order to effectively compete in this space you will need to understand the value proposition to the end user and how to effectively and profitably deliver on that value proposition.  This session will provide you with a thorough understanding of how to launch a successful print management initiative.

It is often difficult for you to identify and develop the necessary resources within your own dealership to successfully enter a new market space. Our learning objective for this session is for you to recognize some of the external financial, knowledge and supplier resources and tools available to assist you and reduce the initial investments to develop a Managed Print Services strategy. You should leave this session with a greater level of comfort that you can find and afford those resources necessary to align your business to successfully meet your personal objectives.

The computer based fax technology market has been around for more than 25 years. It is a simple and mature technology that continues to evolve and drive business. Given the advent of compliance, the necessity of document archiving, retrieval and management, the expansion of the MFP and scanners, computer based fax solutions must always be considered to increase business productivity as well as avert legal disaster. Vendors who speak the language of fax automation (not just WinFax Pro) as it relates to the paperless office; document management and MFP integration, are gaining the upper hand on your customers. Any organization with more than 4 fax machines is a candidate for this technology.  Session provides an overview of the computer based fax technologies, and some capabilities that exist today to increase your competitiveness in the market.

Open APIs are a standard offering from virtually every OEM in the business. Learn from a panel of distinguished dealer principals who have been able to leverage these platforms to localize differentiation and drive value beyond the box.

Service expert Joe Green has been highly successful in transitioning his field staff from general service work to specialized techs working on a defined segment group. In this session, Joe will share how he has realized substantial savings in parts cost, field efficiency and machine performance through proper training and dedicated service objectives.

The world today is full of fantastic technological advances and gadgets. If your software automation provider is using any of the current tools for their development, most if not all of these gadgets & advancements are available to you, or should be. The question for you as a dealer is not whether they can be integrated, but rather, should they be integrated into your routine of daily operations. GPS, PDA, RFI, and the rest of the technology alphabet soup can be useful tools. But what do these mean to you as a document solutions provider, and what do they mean in terms of immediate ROI and/or true increased productivity for your business? Session is designed to explore technology and electronic gadgets in terms of whether they are truly effective for the success of your dealership. 

Let’s assume your dealership has launched a print management program. The service staff is trained, systems are in place, the pricing structure is ready, and you have created a lucrative plan for your field sales team. The reps are out pounding the pavement, prospecting and looking for opportunity. Sell, sell, sell is the direction they are given, but they are returning empty-handed. In this session you will learn about how to overcome this obstacle that prevents sales penetration of the IT department.