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The Office Equipment market has experienced strong headwinds of late and dramatic pressures to change since the beginning of the past decade, marked by the emergence of document software solutions, expanded professional services beyond break/fix, business model transformation and new technologies. Today we see Managed Print Services as a way to gain new pages and revenues to our individual businesses, however MPS is only a short term solution to the long term challenges we will continue to face in an ever shrinking paper-based output market. What does our future hold? As an output industry we have to look to the horizon for new growth opportunities and areas for sustainable business expansion. Dynamic forces in play today, such as new technologies (mobile), new users (consumers of mobile technologies) and the new economy are conspiring to disrupt the foundation of our industry in the very near future. Change is inevitable and it is advancing in “Internet years” not “calendar years.” You can choose to be informed and ride the wave or be smothered by it.
 

Mobility is one of these new areas of expansion. We see that mobile devices are having a significant impact on how we communicate from a personal and business level. It is also a technology that can bridge paper-based business processes to mobile business and communication processes. However, the rapid ascendency of mobile devices, networks, software and services is having a profound impact on business processes and IT operations. Mobility is changing customer and employee expectations, creating security issues, and dramatically affecting IT priorities and resources. Further challenging IT executives is the growing array of mobile devices, development tools, and services that must be mastered and managed.
 

InfoTrends believes we are in the midst of a disruptive period for core business processes and IT operations. Companies are likely to experience increasing tension from a desire to transform quickly and realize the tremendous benefits of a mobile-enabled organization while needing to move cautiously to minimize security risks and the creation of new legacy issues and overhead.
 

We'll look at these new changes taking place, how we need to look at MPS as a pathway to new solutions and services, and the mobility market, and how we need to think differently and embrace these new technologies and opportunities that will become the new future of our industry.
 

This workshop discusses:

• Trends that are SHIFTING our markets and how we need to act or react more rapidly than ever.
• InfoTrends research on Mobility and how it is shifting the market.
• How mobile technology is the new wave of “Peripherals” and can address automation.
• New organizational needs and requirements in addressing the mobile space.
• Solutions that can address the new mobile business process opportunity.
• Case studies on mobile Business Process Automation that is changing business workflows.

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