P11: Should Service Technicians Sell?


Speaker |  Steve Geishirt  | Director of Training | Parts Now
April 18, 2012 | 11:00 am - 11:50 am

Service technicians often know customers better than those in sales, but technicians rarely want to "sell." We'll look at their role in service and in selling in today's world to answer: Should techs sell? Be incented? What are the benefits and dangers of having techs sell? Discover why some companies say having their techs selling is a competitive advantage, and find out how to deal with service techs who refuse to "sell." 





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