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Kim D. Ward is the Director of Training and Development for Print Management Solutions Group and shares the same responsibilities for Learning Outsource Group based in Ormond Beach, Florida. He has been involved in the training and consulting industry in a variety of capacities since 1990. He is a nationally recognized speaker, facilitator, consultant, and coach to the document imaging industry, and has personally worked with over 40,000 industry professionals, teaching such programs as Sales Management Leadership, Management Leadership in the 21st Century, Getting Into Your Customer’s Head Sales Education, Selling Managed Print Services, and many others. Kim has worked extensively with a large number of industry OEM’s, IKON, Global Imaging Systems, Xerox, and others in addition to hundreds of independent office imaging dealers during the past 15 years.